Returns & Exchanges
We want you to be completely satisfied with your Poncho Outdoors gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our goal is to ensure you have the perfect fit for your next adventure, hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the request process to ensure tracked delivery back to our warehouse.
Pack Your Gear
Place your items in their original packaging or a secure mailer, attach the prepaid label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing