Frequently Asked Questions
Everything you need to know about your next adventure with Poncho Outdoors.
What makes Poncho Outdoors shirts different from standard outdoor gear?
Our shirts are engineered specifically for the elements, featuring ultra-breathable, moisture-wicking fabrics with built-in UPF protection and hidden stretch panels for maximum mobility.
How do I determine the best size for my build?
We offer a tailored fit that isn't too baggy. We recommend checking our detailed Size Guide located on each product page; if you are between sizes, we suggest sizing up for a more relaxed feel.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase. Items must be in their original, unwashed condition with tags attached to be eligible for a full refund.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-5 business days via our standard carrier.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach outdoor enthusiasts worldwide in the near future.
How should I care for my Poncho gear to ensure longevity?
To maintain the performance of the fabric, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners.